Pizza Hut at 305 Frankford Avenue, Lubbock, Texas.

Normally I get pizza delivered from here all the time and it doesn’t seem to be bad but tonight I decided to take advantage of the 50 percent off special and do carry out. Huge mistake that was! They told me pick up time was 6:40pm on app, when I arrive there was a line of seven cars waiting at the window with people inside that you could see standing waiting for their food as well. Patiently I waited in line as the time passed on, after 28 minutes of waiting in line the gentleman at the drive-through window finally got me my pizza but didn’t have my garlic sauce so he handed me ranch I said I didn’t order ranch. “We are out” he said. I told him I didn’t want ranch and to take it off my card! His reply “I already ran your card” so garlic sauce or $.60 apiece which is only $1.20 but the 50 percent deal isn’t that great if you have to waste an hour of your evening ordering driving to and from and waiting for 28 minutes then getting stiffed $1.20 extra for stuff that you didn’t get...

If you’re going to have specials hire more people for the demand...

Ordered online and they wanted to charge me more to change my order because they were out of hand tossed pizza! Nah I’m good I just ordered from dominoes for about $12 less. Either your trying to sell some extra bs or you have some idiots running the store! Either way I’ll order else where!